Since the beginning of 2015 "Kubanenergo" (part of Rosseti group) has connected more than 13 thousand customers to its grids. At the same time the total volume of capacity of new customers reached 234 MW. During the first five months of this year, the company has received more than 13.700 applications for technological connection to electric networks for the total capacity of 637 MW.

12 customer service centres and 37 applications centres of Kubanenergo are ready to help customers and deal with issues in cooperation with the Company. The principle of one stop shop has dramatically reduced the period of documents preparation and the amount of visits the customers have to make.

Increase in the quality of services is one of the top priorities of Kubanenergo activities, that is why customer relationship specialists try to promptly replay to applications from the customers and provide the maximum range of services.

Customer service centre in Sochi introduced electronic queuing system. This system distributes customers and the system gives a lot of analytical reports with evaluation of efficiency of subdivision and its employees. The programme records the time spent by a specialists per one customer, the issues of the customers and the waiting time. This novelty is aimed to increase the availability of service and, surely, will help increase quality of services and customer satisfaction level.

Kubanenergo also renders remote services at its call centre working round the clock:8-800-100-15-52.

Kubanenergo develops its on-line services. Now our customers can obtain information on grid connection, power supply and other issues on the Internet. Addresses and telephones of customer services centres of Kubanenergo are specified on Company’s official webpage www.kubanenergo.ru.

At User Account you can submit application for grid connection, for electric power metering services, other additional services, check current readings of meters and also track the stages of implementation of works on grid connection. Now the Company is working on development of on-line services, expansion of functional of User’s account. In particular, the customer can obtain information on the status of their application, provision of electronic copies of documents, bills, etc.